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Telefónica – CRM

Police CRM software

Police management CRM

Android application and desktop development project delivered using Agile methodologies within a B2B2C environment, managing both commercial objectives and complex business requirements.

12-member cross-functional team

Angular & Spring Boot codebase

Microservices-based architecture

Desktop + Android

Drive product vision and backlog priorities

Focused on maximizing product value by aligning initiatives with business objectives and strict police operational rules, ensuring that every feature delivered supports strategic goals while complying with regulatory and procedural constraints.

Manage cross-functional teams

Collaborate closely within a multidisciplinary team of 11 members, including a UX designer, frontend and backend developers, a QA tester, and a Scrum Master, ensuring alignment across design, development, and delivery.

Validate solutions through analytics, testing, and stakeholders feedback

Ensure product effectiveness by leveraging data insights, conducting testing cycles, and incorporating stakeholder feedback to continuously refine and improve delivered solutions.

Support strategic decision-making with data-driven insights.

Leveraging data, KPIs, and research insights to guide prioritization and drive value-based decisions.

GIS Management System

Geographic Information System enabling real-time monitoring of patrol units and officers, integrated with traffic radars, security cameras, and operational checkpoints to support coordinated field operations and situational awareness.

Mobility Android App

Android-based application designed to support field agents in their daily operational tasks, enabling efficient on-the-go management through mobile devices.